Shipping:
Shipping Terms and Conditions
- Charges: In the product price shipping related charges are not included. Customers are responsible for covering shipping expenses, import duties, customs fees, taxes or any other charges that may additionally be collected for when the package is delivered.
- Delivery Service: We’ll choose the most economical shipping option unless specified otherwise. Tracking information will be provided once the order is shipped.
- Shipping Partners: Customers with preferred shipping partners can coordinate shipment with them. You can reach out to us, we will guide you with Importing Formalities for your country
Delivery
The time taken to deliver the products to customers depend on the location of delivery. In case of international shipping, the delivery time might get extended based on the Customs Process and may also vary depending on the destination country.
Return and Refunds
Our products are handcrafted by skilled artisans who rely on selling these authentic handmade goods. Due to their unique nature, returns are challenging. Contact us for further discussion.
- Please expect slight variations or irregularities as our products are purely handcrafted
- Each product undergoes multiple quality checks to ensure it’s delivered in best condition.
- If the customer refuses to accept a package or the address cannot be found or due to any other circumstances the logistic partner cannot deliver the package, no refund will be processed
- Products are custom made exclusively to fulfil your choice, no returns are accepted,
- Can a confirmed Order be cancelled? In case our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances, we will inform you about the cancellation of the product. This cancellation is only possible if the product has not been shipped from our end